Looking back, what operational weaknesses did the crisis expose in your organization and how did digital tools help the Justice Administrative Commission rethink how work could be delivered, managed, and measured?

So when I think of COVID, I think of March the 18th of 2020.

That was the day that I sent everybody home.

I said, go home.

I had a receptionist that was in her mid 80s, maybe 85, 86, 87, concerned about staff and their families, not knowing the health, break down as it pertained to staff.

So I sent everybody home and we were going to do this thing called flattening the curve.

That was a neat thing.

yeah so it sounds like you you really had some changes probably that you thought were going to be temporary but ultimately became permanent in how you operated were there any of those where you thought this is just a stop gap measure but it ended up something you carried on today