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Rick Camac

Aug 19, 2026

16:45
For example, so what would you do to make sure that you keep those customers and make them a regular?
16:52
So it is all the small, imperceptible, hospitality-minded things that we, if we're good restaurateurs, are spending an enormous time thinking about.
17:02
One of the things that I've learned, and I believe there's statistics to back this up, is after two years, 80% of your clientele will be locals.
17:11
The average restaurant doesn't have regulars that are gonna travel to you from five miles away.
17:16
Now, again, I'm talking about Manhattan because that's where I live.
17:19
So in Manhattan, a regular is probably five streets away.
17:23
If you're 10 streets away, I wouldn't consider you a local.
18:59
In your understanding, do you think what brings people back has changed over time?

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