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Rich Madison

Rich Madison

Richard "Rich" Madison, Senior Vice President of NMLS/SES Policy and Mortgage Testing & Education Programs at the Conference of State Bank Supervisors (CSBS).

Sep 22, 2026

4:23
What are some of the mistakes that they should be looking at to avoid to make their renewal process easier, especially with the changes from August 31st?
4:34
Yeah, it's a really good question.
4:36
And this kind of goes back to a slogan that we had developed for continuing education several years ago, which was your license is your business.
4:45
And, you know, the system is really that vehicle by which you manage your license or your licenses.
4:53
And so, you know, folks go in there and I acknowledge that for a while, it was really hard to get into the system, you know, and some of the changes that were made year before last to make it easier to log in, to reset your passwords have really been very successful.
5:09
And so it's much easier to get into the system.
5:10
I used to have problems getting into it.

16 MINS LATER

20:46
Another

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