
Rhonda Andrews
Psychologist and Managing Director of Barrington Centre, a specialist psychological firm; expert in workplace psychology, psychological safety, and mental health in high-stress professions
2
APPEARANCES
2
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OCT 5
Jul 12, 2026
Rhonda Andrews (Barrington Centre) - The Power of Connection in Hospitality
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11:54
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14:20

Dani ValentHOST
What do you think an employer and, or an employee might do when they see some of these things, or when they see that some of these things are, um, accounted for with this legislation?

Rhonda AndrewsGUEST
I think, uh, you know, certainly what I'd like to do is, is, I, I guess, um, do two myth busters.

Rhonda AndrewsGUEST
One is, and I've had plenty of hospitality, uh, people come to me and say, "Oh, what does this mean?" And they're very up- upset and angry because they're thinking, "As a business owner, does this mean I can't actually come to Dani and say, 'Hang on, you're not cutting the mustard here.

Rhonda AndrewsGUEST
You're actually not doing what I'm asking you to do,' because I'm gonna get slapped with, um, some complaints and the thing around, um, you know, psychological safety?" Really, that's not what this is all about.

Rhonda AndrewsGUEST
Yes, there's gonna be some, uh, staff who are going to try and use the new regulations in that way, but we had that also in the physical side as well.

Dani ValentHOST
When you talk about culture, when you talk about structure, when you talk about check-ins, like w- what might some of these things look like day to day?
160: Toxic Workplaces Just Got Expensive: What The New Psychological Safety Laws Mean For Vet Practices. With Rhonda Andrews
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32:59
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32:40Hubert HiemstraHOST
Can we touch on that? Can we talk about the laws and how it's changed and how it affects what people have to do?

Rhonda AndrewsGUEST
So I think a- as you see, it's not now i- it used to be in the nice to have bucket, but now there is the whole thing of national harm in the psychosocial and psychological hazard laws.

Rhonda AndrewsGUEST
And I think where things have changed in the last couple of years, that every jurisdiction in Australia now is aligned with the model that's the Work Health Safety regulations and codes of practice.

Rhonda AndrewsGUEST
Um, and, and Victoria has gone further, and they've introduced an occ health and safety term psychological health regulations in 2025, and they're quite explicit.

Rhonda AndrewsGUEST
It's very clear around what the hazards are, what the employers are needing to do, and really saying that it's much more now than just doing your EAPs and policies.
5 MINS LATER
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38:44Hubert HiemstraHOST
... your veterinarians or your nurses are run off their feet because you're just booking it in and slamming them all day"?