
Reggie Townsend
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Sep 29, 2026
Ep. 351 Why Federal AI Needs Trust, Governance, and Human Oversight!
4:07
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Reggie TownsendGUEST
And, you know, I don't think any of us would argue that humans shouldn't do that.

Reggie TownsendGUEST
Of course, there is a conversation about whether humans are more accurate than AI, et cetera, et cetera.

Reggie TownsendGUEST
we're at a point at which we can begin to measure those things, right? AI makes decision, human makes decision, which one is more accurate more frequently, which one is more appropriately accurate for a given situation, again, is a slightly different matter as it relates to judgment.
15 MINS LATER
Talking AI, People Expeirence and Org Transformation w/ SAS
28:24
Z
28:23ZachHOST
Sure.

Reggie TownsendGUEST
And at some point, you know, we have to spend some long form time as opposed to short term kind of posting.
16 MINS LATER
Z
44:46ZachHOST
What should a small business or startup selling into a company like SAS understand about how large organizations evaluate partners, particularly in this macroeconomic environment, especially on things around data transformation and any other, any partnership obviously requires a high degree of trust, but you know, something that's sensitive and trust forward as data analytics or insights or measurement or things of that nature.
Reggie Townsend: Making Responsible AI Irresistible
49:50
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Reggie TownsendGUEST
And now you just have, you know, agents running around making decisions on our behalf.

Reggie TownsendGUEST
Like, is is that the world that we want to inherit? Again, I go back to for what purpose, to what end and for whom might it fail? We have to be able to answer those questions.
38 MINS LATER
S
88:02But therefore, when we start looking at those organization enterprises out there, you know, what are the things they need to do today, right, right now, to start getting ready for six months from now?
AI Is Powerful… But Can You Trust It?
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Reggie TownsendGUEST
And so we orient around the use case, and we show how the use case then is, is, is a function of the models and agents that are, are driving them.

Reggie TownsendGUEST
And we put all of that capability on a dashboard, effectively, that puts executives like me in a position to know how we're doing.

Reggie TownsendGUEST
... what AI is doing today, particularly gen AI, is helping us reconsider org design, is helping us reconsider job descriptions.

Reggie TownsendGUEST
And so what sort of impacts does that have then on the way that the, uh, work flows through the organization? And then the fourth pillar would be, uh, culture.

