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Red Surtida

Red Surtida

Asia-Pacific Head of Digital Intelligence at Burson, communications and digital innovation executive based in Singapore.

Jun 9, 2026

7:11
Are these reasonable assumptions to make or are we kind of getting ahead of things?
7:18
Yeah, I think those are very reasonable assumptions to make.
7:23
And the way we look at doing this is looking at patterns, right? Most of the audits that we've done, we've done, I think we're up to 70 plus now audits across different industries, across different brands, across different markets.
7:44
Patterns will show up where there are certain channels that will impact your visibility, like earned media.
7:53
You also get visibility through, for example, Reddit, Wikipedia, those types of channels.
8:00
But it also depends on the industry and the markets.
8:06
For example, if you take a look at markets like Japan, China, Korea, The relevant channels within those three markets are either semi-closed or closed ecosystems.

10 MINS LATER

18:13
But how does employee experience show up in these types of platforms? Is it something that's being given a lot of priority

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