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Rebecca Nerad

Sep 16, 2026

11:51
I know it can be a challenge to keep everybody educated, especially when you have such a fast deal velocity as you guys do.
12:01
We've been fortunate to have some strong enablement at Advantive that really focuses on both the skills side of developing customer success, as well as the product side, it is important that we're focused by line of business because there are too many products for the CSMs to really be able to, you know, advise on the solutions and the outcomes across, you know, very different products.
12:27
And fortunately there's, There's enough overlap once they start to know the industry that it's important that they be able to differentiate between them too, because customers may ask us similar questions, right? If you have a customer who has one of our pro planner manufacturing solutions, they may also be interested in pinpoint.
12:48
And so that CSM should be able to talk about those within that particular product family.
12:54
And so, yeah, that's part of the training we provide.
12:57
And the other part is I would say half my team came from the legacy organizations.
13:05
So they come from one of these companies who we've acquired.

13 MINS LATER

25:50
But tell me a little bit about how you do that, how you think about- creating as much uniformity as possible across your larger advantage of work.

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