Walk me through what that time was like for you and your colleagues in HR, in Talented Culture, in Zurich, Canada, going back maybe six odd years.

Yeah, I mean, one thing that I hadn't really talked about a lot was in February of 2020, I stepped into the role of head of employee experience.

And I specifically remember that time because people kept saying to me, oh, you're getting the fun HR job, the fun HR job.

It was all about making sure people... had employee engagement opportunities, and it was all about working with nonprofit organizations and creating volunteer opportunities for our employees.

And I thought I was walking into like the dream job and it was all going to be just, you know, let's coast from here to retirement.

And two weeks after I got the job, it was end of February and then we went into March.

Two weeks after I got the job, lockdown happened.

broadly speaking, not just deserve, broadly speaking, in our profession is up for it and already capable? Do you think there are gaps? If so, what are the gaps? And how are you thinking about addressing them? Or how should we think about addressing them?