
Ray Blanchette
Former CEO of T.G.I. Friday's
3
APPEARANCES
3
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
SEP 21
SEP 28
OCT 5
OCT 12
OCT 19
Oct 16, 2026
TGI Friday's CEO Ray Blanchette Talks Fast Casual Dining
4:52
5:04
5:14
5:31
6:08
R
4:43Romaine BostickHOST
I mean, how much can you hold the line on that? 'Cause when I see $12, that's great if you're a consumer, uh, but if you're an operator, I mean, how do you make $12 profitable?

Ray BlanchetteGUEST
It's really more of a barbell strategy, right? What we've, what we've seen, one of the main reasons that casual dining is making the resurgence that it's making right now is people are, again, recognizing the value.

Ray BlanchetteGUEST
When you look at all the sort of newer, polished casual restaurants that have come on the scene, they've pushed price to a point that's really pushing people out of the, out of the segment.

Ray BlanchetteGUEST
And, and I think a lot of folks are now realizing, look, you can get the same high quality food made from scratch and, and pay substantially less with still a great service experience, great atmosphere, upbeat music, and, and that's really the, the secret sauce here.

Ray BlanchetteGUEST
And, and I'm glad to see our peers performing as well as they're performing 'cause I think this rising tide lifts all boats.
R
5:59Romaine BostickHOST
So what are you doing different now that whatever, for whatever reason, you weren't able to execute in 2018 to 20 thir- 23 when you were CEO then?

Ray BlanchetteGUEST
Well, now that we have a, you, you know, now, now that we own the business outright, um, we're able to take a longer term view and, and really focus on what's gonna create brand value over, over the long haul.
TGI Friday CEO’s Plans for Top-Line Growth
17:21
17:30
17:35
17:48
18:01
28:52

Michael HalenHOST
Um, can you speak a little bit to what drove your success last year and what maybe you have planned here in the US to boost results this year?

Ray BlanchetteGUEST
You, you know, we've got a, a major quality initiative [clears throat] that we're focused on.

Ray BlanchetteGUEST
When we started looking at the guest attribute ratings of the brand right after we took over last January, not this past January, but January of '25, is when we took over the global brand, uh, Sugarloaf Management.

Ray BlanchetteGUEST
And, you know, looking at the, at the guest attribute, I was like, "Wow, we're getting s- you know, a lot of-" Sort of one and two-star ratings, which means, you know, we're, we're clearly dropping the ball.

Ray BlanchetteGUEST
I mean, that somebody wouldn't have chosen the brand if they were even capable of giving you a one or two-star rating.
11 MINS LATER

Michael HalenHOST
Can you talk a, a little bit about that? And if you have any plans to do, um, some similar type pop-up of events around other holidays or wherever it might be.
The Epic Mess at TGI Fridays
17:19
17:24
18:01
Jessica MendozaHOST
And so y- you're gonna be the guy to save the company? Is that how you feel right now? (laughs)

Ray BlanchetteGUEST
Um... (laughs) I'm gonna be the guy that brings the people together that change the trajectory of the business, right? I mean, if I've- haven't learned anything over 30 years, I've certainly learned that our brand is expressed through people, right? This is a labor-intensive business, and the culture and the values and sort of establishing the white lines in the road for how we're gonna interact, that's a really important piece of any turnaround, but especially at Fridays. It starts culturally within the Fridays family.

Ray BlanchetteGUEST
You should be in one of my restaurants at 10 o'clock at night. You'd have a hard time saying, "This place isn't, isn't fun." I mean, uh, cool, I think, is, is, is ridiculous, right? You can't chase cool. I mean, who are we? James Dean? I mean, what... That's... People are gonna... You know, I'm, I'm not... We're not trying to be cool. We have food that people get excited about. We have an atmosphere that is conducive to social interactions and social connections. And so that's why I think the brand gets turned around.