What struck you first when you looked at the dental industry through the lens of Lean Six Sigma and what made you confident that the methodology would transfer cleanly into a dental environment?

That's a really good question.

And I'm actually quite fortunate because I have had quite a varied career.

So I worked at John Lewis for 20 years and I started my career actually on the operations side and with people.

So managing and leading teams, being commercial and very operationally focused.

So that was the base of my career.

After that's when I moved into doing Lean and Six Sigma.

What does Lean Six Sigma methodology do to surface and recover that value?