... what does that experience typically feel like? What have you trained your team to do?

Yeah.

Well look, when you, when you're just here talking about my team, like, I'm just smiling so big 'cause I'm so proud of them, you know? Everything that they've done as indi- individuals, of course, but everything that they do, we're all very, very different.

Um, but when we come together, we've got a great respect for one another, and it just works.

You know what I mean? Um, I think for that you need to let your team know what you don't tolerate, you know, and what you do tolerate.

So I set really clear boundaries and expectations with my team, you know, first with, you know, just the simple things of, you know, your mission statement.

Um, you know, our mission statement, it's repeated all the time.

... what is your experience dealing with kind of, I, I don't know if I wanna use the word toxic, but toxic team members or providers that have been there and maybe they weren't a good fit? Like how do you have the difficult conversations? How do you make these difficult decisions? Because I know a lot of people struggle with it, especially if it's someone that is generating revenue for the practice.

But how did you end up here? How did you land here owning your own practice in the West Loop of Chicago? And what drew you into this industry initially?

Look, I'm a Kiwi, a New Zealander, a very proud Kiwi.

And we are so geographically isolated in New Zealand from, you know, we're close to Antarctica, for goodness sakes.

So it's very normal for Kiwis to take that, when we finish university, to take those two years.

We get a working visa in the UK or in the Commonwealth.

So we can go and work freely in Canada.

We can work freely in the United Kingdom and Australia.

Like, how do you have the difficult conversations? How do you make these difficult decisions? Because I know a lot of people struggle with it, especially if it's someone that is generating revenue for the practice.