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Ralph Exton

Ralph Exton

Executive Director of the Water Environment Federation (WEF), a water-sector veteran with prior leadership roles at GE Water, SUEZ, Veolia, and Grundfos.

Sep 25, 2026

25:47
Which is why the decision about what an AI tool can change belongs to the utility before anybody connects it to the equipment, and Ralph is very clear about who should keep the final say.
25:58
Well, that one is such a priority that we've already launched an insight report on that exact topic.
26:03
We felt that getting right down to it from the operator level is one of the places that we absolutely need to start.
26:09
Not only do we need to get operators trained on how to use AI as a tool and making sure that they stay as the human in the loop, but they get the training that they need.
26:18
And we recently launched an AI artificial intelligence 101 course.
26:23
that's free and open to all operators anywhere around the world, that they can level themselves up on how to use this particular technology for good, specifically for the
30:15
And that is why I like where Ralph wants us to look when a development
30:19
opens.

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