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Pip Larner
1
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Oct 21, 2026
How To Stay Profitable In Retail
3:53
P
1:35Pip LarnerGUEST
Seven years ago was when we kind of ended up restructuring, not restructuring, but buying our parents out.
P
1:42Pip LarnerGUEST
Dad still takes an interest, but none of the bad, you know, he'll still enjoy reading the daily sales because we still do that old fashioned part.
P
1:50Pip LarnerGUEST
But we've changed a lot and just bringing in new systems, which has been really helpful.
P
1:55Pip LarnerGUEST
So we can even just look at our phone no matter where we are and just see, you know, like the margin.

Larissa LoganHOST
How important is it to, you're talking about service, but have you seen a direct correlation since you've implemented the chats with real people? Driving revenue or retention of