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Pip Larner

Oct 21, 2026

1:31
Tell us about some of the challenges
1:33
in the last few years.
1:34
Yes.
1:35
Seven years ago was when we kind of ended up restructuring, not restructuring, but buying our parents out.
1:42
Dad still takes an interest, but none of the bad, you know, he'll still enjoy reading the daily sales because we still do that old fashioned part.
1:50
But we've changed a lot and just bringing in new systems, which has been really helpful.
1:55
So we can even just look at our phone no matter where we are and just see, you know, like the margin.
3:53
How important is it to, you're talking about service, but have you seen a direct correlation since you've implemented the chats with real people? Driving revenue or retention of

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