Where are you at in your transformation process? And is customer experience the principal challenger to addressing the most urgent issue?

So maybe to start a little bit, the setup at BT is pretty straightforward, right? So I have three colleagues who run sort of the customer-facing P&L units.

Claire runs consumer.

She, by the way, will also give a keynote at DTW.

John, who runs a business, and Clive, who runs international, right? And then I run sort of digital and IT, and Greg has succeeded Howard, who has been a towering figure in the industry for a long time and is running networks.

And then we have, of course, the corporate functions as well.

And one of the primary things that we are focused on is actually improving and increasing the collaboration between the business units and digital.

One thing I was wondering, Peter, given the opportunities that AI opens up in terms of in-house development and also what you're doing with customer experience, to what extent are you relying on in-house development and to what extent are you working with partners? And is there a shift in how you're viewing your sort of in-house capabilities?