
Peter Cooper
President and CEO of Lexus of Lehigh Valley, a one-price, no-haggle Lexus dealership in Allentown, Pennsylvania.
2
APPEARANCES
2
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Oct 2, 2026
What Is Carvana Getting Right? Real AI Adoption, GM vs. Toyota (10.02.26)
12:18
12:26
19:10

Peter CooperGUEST
And I think if we break down what we can learn from Carvana is really ease of transaction.

Peter CooperGUEST
It's what are they expecting their employees to do in order to deliver an easy transaction to their customers? And what are customers having to go through to have an easy transaction? So if you look at it from the customer perspective, how easy is it to navigate their website and find their information that the customer wants right now right and everybody's out to talk about we need ai we need this maybe but in the meantime we need to make ease to do business with us our number one priority i
6 MINS LATER
19:00
So where do dealers still have an advantage over a company like Carvana that dealers may not be taking full advantage of?

Peter CooperGUEST
I think the biggest thing that the dealers have working for them right now, again, we're getting lead time to react this.
Peter Cooper: Why Customers Don’t Want to Come to Your Dealership
28:52
28:59
35:17

David SpisakHOST
I'm just saying you better understand the implications on your people and your future bench and your ability to create leaders going forward.

Peter CooperGUEST
So I probably, I wouldn't disagree with you, but in advance, if you look at our industry, just the last couple of years, we've had major disruptions.
6 MINS LATER

David SpisakHOST
While meanwhile, we're losing 80% of parts and service revenue to independents.
