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Paul Horlock
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Sep 24, 2026
Episode 4: The Future in Motion | Payments Cannot Fail ft. Paul Horlock
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0:54Mark FieldhouseHOST
Where I'd like to start, Paul, if we look at the theme of the future in motion and seeing things from both sides, how differently have you viewed payments transformation inside a bank versus PayUK? I think that's probably a good place to start.
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1:17Paul HorlockGUEST
And that's an interesting point to pick up on because your point around differences between scheme and company, you know, we're always looking at scale.
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1:27Paul HorlockGUEST
Particularly in Santander, we're building a global platform to give us the ability to drive global benefit for investment in platforms and then get benefit for local control and channel delivery.
14 MINS LATER
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15:46Mark FieldhouseHOST
How do banks and institutions balance the need and actually the requirement from customers to continually innovate versus the resilience that is expected anyway?