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Paul Bedford

Comedian

Oct 13, 2026

6:31
Yeah.
6:31
And it...
6:32
Because those could be the things that people then panic about.
6:35
After a tr- So when you deliver the, let's say it's a trial workout or trial experience, make sure everybody in the building whose staff knows that person's on a trial.
6:45
Introduce as many of those staff to that person as possible, 'cause then they're joining a group of people, not a facility.
6:51
This is Jack, this is Viva, this is the...
6:55
Introduce them to the person who's taking their session.

9 MINS LATER

16:25
Mm
10:04
So what does the actual, what do the numbers say? Because they're probably the top nine in the industry for that.
10:09
Despite what you sometimes see on coming out of ChatGPT, the general average length of stay in health clubs is about 12 months.
10:18
So 50% of people who join will stay about 12 months.
10:22
Half will leave before, half will stay longer than that.
10:25
If you then start breaking it down by age and gender, generally older members stay longer than younger members.
10:31
Younger members, there's more of them, so it's easier to drive volume.
10:35
Older members, harder to get once you get them, they tend to stay.
13:23
Can you quickly get an idea of how profitable that club is?
16:10
Like what, what, what would you do to, to comment on that point?
16:14
So I'd start with, I think if you're talking about new exercises and you know, we have to, A lot of the way the industry markets, it sort of markets to activity in terms of come and do this class, come and use the gym.
16:29
But once they're in, I think we should be segmenting on behavior, how many times they're visiting, how long they're visiting for.
16:37
So there's a different, because they sort of, after a while, they blend into more than one activity.
16:43
But I think the, what's the best way of putting this? It's anxiety management with new exercises.
16:52
But it's also anxiety management with experienced exercises in new environments.
16:57
So I'll give an example.

15 MINS LATER

31:59
You definitely got me on that one.

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