P
Paul Bedford
Comedian
3
APPEARANCES
2
PODCASTS
012
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Oct 13, 2026
The Perfect Member Journey, with Dr. Paul Bedford
6:35
6:45

Paul BedfordGUEST
After a tr- So when you deliver the, let's say it's a trial workout or trial experience, make sure everybody in the building whose staff knows that person's on a trial.

Paul BedfordGUEST
Introduce as many of those staff to that person as possible, 'cause then they're joining a group of people, not a facility.
9 MINS LATER
How the World’s Best Gyms Keep Members Longer, with Dr Paul Bedford
10:04
10:09
10:25

Jack ThomasHOST
So what does the actual, what do the numbers say? Because they're probably the top nine in the industry for that.

Paul BedfordGUEST
Despite what you sometimes see on coming out of ChatGPT, the general average length of stay in health clubs is about 12 months.

Paul BedfordGUEST
If you then start breaking it down by age and gender, generally older members stay longer than younger members.
LIFTS Episode 128 - One PhD. 5.5M Members | Retention Science That Could Change the Industry | with Dr. Paul Bedford
16:14
16:29
16:37
16:43
16:52

Paul BedfordGUEST
So I'd start with, I think if you're talking about new exercises and you know, we have to, A lot of the way the industry markets, it sort of markets to activity in terms of come and do this class, come and use the gym.

Paul BedfordGUEST
But once they're in, I think we should be segmenting on behavior, how many times they're visiting, how long they're visiting for.

Paul BedfordGUEST
So there's a different, because they sort of, after a while, they blend into more than one activity.

Paul BedfordGUEST
But I think the, what's the best way of putting this? It's anxiety management with new exercises.

Paul BedfordGUEST
But it's also anxiety management with experienced exercises in new environments.
15 MINS LATER
