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Patrick Teichmann
Lead Advisor at KuppingerCole Analysts AG, specializing in identity and access management (IAM) strategy and advisory.
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Oct 5, 2026
Analyst Chat #318: Before You Build - IAM Customization Governance in the AI Era
19:34
Where does this idea come from and what goes into it? This is one of your key recommendations in your advisory note.
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19:41Patrick TeichmannGUEST
Yeah, so I'm also old enough to remember Lotus Notes, and I have worked with Lotus Notes, yeah.
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19:51Patrick TeichmannGUEST
And I also, like, I know a lot of organizations who are still struggling today to kind of get rid of it, yeah, because it's kind of so woven into the organization, yeah.
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20:05Patrick TeichmannGUEST
But as you said, key issue today is the ownership and the lack of documentation.
8 MINS LATER
Analyst Chat #318: Before You Build - IAM Customization Governance in the AI Era
25:20
Of course, the one with the money." So isn't the cheapest extension the one that we never built? So shouldn't we really look at the very initial part of this process, the requirements definition, and the moment that people come up to us and ask, "Can you do that?"
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25:38Patrick TeichmannGUEST
So the thing is, building it, yeah, or customizing it inside the platform is the last step you, you undertake kind of.
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25:45Patrick TeichmannGUEST
And there are, in, in my advisory note, I propose seven steps where you have actually questions that you should ask yourself before you are implementing, not to make it like an over-sophisticated process, yeah.
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25:57Patrick TeichmannGUEST
But if someone arrives at your desk and says, "I need this particular custom form or something," you should ask some questions before you rush to the implementation or rush to give it to Claude to implement it or whatever LLM you have behind it, yeah, uh, to, to actually implement it.
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26:15Patrick TeichmannGUEST
So I would start first with adjusting the requirement, yeah, or the first step that we have is adjusting the requirement.
