
Pat Casey
Chief Technology Officer and EVP of DevOps at ServiceNow; co-founder of the company (joined 2006 as employee #9).
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Jul 2, 2026
#141 AI Pat Works Here Now: Why Agents Must Follow Human Rules with Pat Casey // CTO @ ServiceNow
1:41
2:05
38:28

Tobias SchlottkeHOST
Pat, what is your nerd path? What was the earliest moment you thought, okay, computers are kind of magic?

Pat CaseyGUEST
And one of the awesome things about computers is you can play with them by yourself or do something by yourself.
36 MINS LATER

Tobias SchlottkeHOST
Is there like how many agent like real agentic use cases are there for you? And how much of this is like in the real world out there? How much of this is true? What other companies are telling us and how much of this is still like happening down the road? And how do you see it will be?
Pat Casey, ServiceNow CTO & EVP on AI Platforms and Enterprise DevOps
2:55
3:10
3:24
3:31

Grace GongHOST
Like, how do you think about what were some, like, kind of like core things that you were working on, and how do you kind of like evolve with these, like, three different phases as the executive and CTO of the company?

Pat CaseyGUEST
In early days of ServiceNow, um, it, it was all about, like, can we build a product that solves a problem people have? And then can we actually explain it to them? Like, if you hit those two boxes, you, and it gives value, you probably got a business.

Pat CaseyGUEST
Um, but if you don't, it really doesn't matter, like, how amazing your technology is or how amazing your vision is.

Pat CaseyGUEST
You gotta have good product, and you gotta have, um, you know, a real product market fit, you know, fancy way to put it.
11 MINS LATER