Why did you guys decide to focus on language and really look at it from the very beginning of someone's experience with Parker Health Group?

I think that Parker has always, they started their Eden journey around 1998.

So language was always something that was being used in all of the communities and the different programs and services.

However, I think what we discovered was after going through the pandemic, that there was a lot of institutional creep that started to make its head seen.

And we started using language that wasn't what we considered Parker language.

And that's when we decided that we really needed to rededicate and redouble down on what our person-centered journey was.

would look like and really commit to what that would look like going forward in the future.

And it doesn't mean that's the end of this, right? It's just how do we take hold of it and move towards what we want? So what did that look like when you kind of started that again after the pandemic?