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Oscar Roque
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Oct 30, 2026
Nostalgia Is Not a Strategy: Oscar Roque on Credit Union Innovation
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5:05WillHOST
Given your experience of working through everything and working at interact with Googles and things like that, What does bringing innovation to a 200,000 member credit union feel like? And what are the things that you translate to when you're working with your team?
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5:20Oscar RoqueGUEST
You talked about BMO and even though it's a big bank, part of Big Six now, it's interesting because being on that side and being in a large financial institution, it definitely has its speed and its pace.
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5:32Oscar RoqueGUEST
But also during the fintech boom, it's all about really empathizing with what a partnership structure looks like with a fintech.
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5:41Oscar RoqueGUEST
Because FinTechs will naturally operate at different speeds because of cash flow, to be clear, than a big institution, whether it's a credit union or even a big six, right? And so when you look at that, it's actually fundamentally important when you think about innovation that all that transparency is critically important.
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5:58Oscar RoqueGUEST
And I think innovation, to your question, is all about partnership structures, but ultimately at a higher level, it's about how does an organization think about and do differently.
12 MINS LATER
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18:05WillHOST
How did it kind of come across the Beam roadmap? What kind of goals do you see a loyalty program fulfilling? Maybe it addresses that concept you talked earlier about with the how do we differentiate?