Why did you want to do this study specifically? Obviously intersects with your line of work, but why this topic of psychological safety and feedback?

Two elements there, personal and professional, obviously intertwined.

Let's start with professional.

The first step that I did my PhD, I looked at literature in general to find out how much do we know about the impact of emotional intelligence, which is the essence, the focus of my whole career.

Emotional skills specifically, something we can learn and grow and develop.

So I was curious about those emotional skills, how they impact how we feel in our workplaces.

Do we know anything about it really in the veterinary space? And we found out that there is not much.

a temper tantrum or a not a fertile ground for the feedback.

Mm.

So I love your question, Liza.

What contributes to it? What actually makes our humanity more vulnerable in that situation? What will trigger that? It is multifactorial, and one of the things that I can see very, very frequently is the lack of support from the organization, from the team, where we've got someone who is just a human.

They try to do their very best, they care deeply, and some things don't work out.

We don't always succeed.

We make mistakes.

We are also very harsh on ourselves, so that is that internal factor that contributes to us getting very tired when we don't see the results of us caring deeply.

Um, but I think that's great, great advice 'cause I think there's so many people that are, you know, that might be in that hole, like you said, at the moment or going to a spot where they're feeling a bit hopeless at the moment with all the things that are happening.