good experience of enterprise software actually look like? And how do you measure whether it's being delivered?

And again, a disclaimer, I'm, as an internal IT guy, I'm not responsible for the experience of SAP products, but as a company within a company, We have to answer exactly these questions because we provide all these tools to our users and we have to get the best out of that setup in a way.

And so these questions around how is the experience super important.

I would say two main qualities for a good experience.

First of all, if the experience is simply boring, The audience simply won't take anything home.

They don't want to use it again.

So if it's possible, and I said that from the first day when I joined SAP, dream of a world, we provide software at SAP and you look forward to the next day, you are allowed to work with SAP and all the customers and also intern, they laugh because the experience in the past Sometimes from an SAP product was not in that sense that you really look forward to the next open up your computer and have the allowance to work with SAP.

So where is Duel actually used inside SAP today and by whom?