Oban Mactavish
3
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Sep 28, 2026
1102. News: Amazon blocks Meta’s AI agent, Ryft raises £20m, and Sprive bags $10m
11:29
11:48
22:37

Laura WatkinsHOST
Why wouldn't they? But yeah, in terms of that sort of the additional revenue that is taken away when an AI acts on your behalf? How can they tackle both?

Oban MacTavishGUEST
But what proportion of spend actually shifts is a question that I think is still a very large open question.
11 MINS LATER

Laura WatkinsHOST
Would you agree with that assessment? And why would you think that is, perhaps?
FinovateFall Keynoter Oban MacTavish on AI, data, personalization, and delivering an excellent customer experience
3:16
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7:36

Greg PalmerHOST
So from your standpoint, where did a lot of those kind of problems come from? How come this is something that we're still waiting for, even though it's been something that we've been kind of thinking about for such a long time?

Oban MacTavishGUEST
Payments is this very, it's a human generated system, right? I think it's really important to think about payments as like a massive network of connected parties.

Oban MacTavishGUEST
And that's, you know, we have the banks, we have the consumers, we have the network itself, think like Visa, MasterCard, and then we have the merchants and all of these different parties have different incentives.

Oban MacTavishGUEST
Merchants are trying to onboard as many customers as possible and get them through the door.

Greg PalmerHOST
So how do you kind of balance these two conflicting ideas? Or maybe the better question is, how should banks be thinking about this balancing act between the customer experience, making sure they're offering that amazing personalization while still making sure it doesn't come across as creepy?
News: Targeted support lands, FIS and Anthropic team up to reshape banking, and Monzo expands to Spain
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Benjamin EnsorHOST
Hoban, what do you think? Does that roll-up strategy sound right? Acquire a bunch of related businesses, put in some AI, strip out some people? I'm maybe being unfair on the venture capitalists behind it, but...

Oban MacTavishGUEST
I think what's really interesting is that, you know, the private equity pitch for a long time was by companies that are encumbered by overly, you know, generally high headcount and cut headcount and bring out efficiencies through technology.

Oban MacTavishGUEST
I think the AI rollout strategy is being played out across big funds like Thrive Capital.
6 MINS LATER