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Noel Massey

Noel Massey

Retired UPS Vice President of U.S. Delivery Operations and author of "Congrats, You've Been Promoted," now an executive coach and leadership consultant.

Sep 29, 2026

10:21
Like, what should that look like? What should they be focused on to earn that respect? Not just wielding a title around thinking that they've already got it.
10:31
Well, I talked about it a little bit already.
10:34
And just to give your listeners some idea of me, I started at UPS as a college student when I was 19.
10:44
And my intent was never to lead people, right? My intent was, I was a lecture engineering student, and my goal was to get through college, get a job to get me through college.
10:53
And then I actually got hired, offered a job by Hewlett Packard.
10:58
After three years at UPS, I was a part-time supervisor, meaning that when I was 19, 20, I had seven employees under me, made a lot of mistakes.
11:07
And in the book, I talk about pretty much all of them.

5 MINS LATER

16:37
Sounds good.
10:21
Like, what should that look like? What should they be focused on to earn that respect? Not just wielding a title around thinking that they've already got it.
10:31
Well, I talked about it a little bit already.
10:34
And just to give your listeners some idea of me, I started at UPS as a college student when I was 19.
10:44
And my intent was never to lead people, right? My intent was, I was a lecture engineering student, and my goal was to get through college, get a job to get me through college.
10:53
And then I actually got hired, offered a job by Hewlett Packard.
10:58
After three years at UPS, I was a part-time supervisor, meaning that when I was 19, 20, I had seven employees under me, made a lot of mistakes.
11:07
And in the book, I talk about pretty much all of them.

5 MINS LATER

16:37
Sounds good.
23:10
Again, S-Q-U-A-R-E.com/go/wefixedit and set up your business the way it works for you.
23:19
I just had dinner yesterday, this is Thurs- Tuesday, with the pr- new, the new president.
23:25
The president was just installed in Illinois.
23:27
He has all of Illinois, Missouri, and Kansas.
23:30
And he, uh, wh- when I was the vice president of US delivery operations, he worked in Houston, and he was a mid-level manager in Houston.
23:37
And so he got promoted.
23:39
I knew he was here.
26:45
We don't-- We haven't heard that from too many companies, in all honesty.

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