
Noel Massey
Retired UPS Vice President of U.S. Delivery Operations and author of "Congrats, You've Been Promoted," now an executive coach and leadership consultant.
3
APPEARANCES
3
PODCASTS
012
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Sep 29, 2026
The Leadership Framework That Turns New Managers Into Great Ones
10:34
10:44
10:58
C
10:21Chad PetermanHOST
Like, what should that look like? What should they be focused on to earn that respect? Not just wielding a title around thinking that they've already got it.

Noel MassieGUEST
And just to give your listeners some idea of me, I started at UPS as a college student when I was 19.

Noel MassieGUEST
And my intent was never to lead people, right? My intent was, I was a lecture engineering student, and my goal was to get through college, get a job to get me through college.

Noel MassieGUEST
After three years at UPS, I was a part-time supervisor, meaning that when I was 19, 20, I had seven employees under me, made a lot of mistakes.
5 MINS LATER
The Leadership Framework That Turns New Managers Into Great Ones
10:34
10:44
10:58
C
10:21Chad PetermanHOST
Like, what should that look like? What should they be focused on to earn that respect? Not just wielding a title around thinking that they've already got it.

Noel MassieGUEST
And just to give your listeners some idea of me, I started at UPS as a college student when I was 19.

Noel MassieGUEST
And my intent was never to lead people, right? My intent was, I was a lecture engineering student, and my goal was to get through college, get a job to get me through college.

Noel MassieGUEST
After three years at UPS, I was a part-time supervisor, meaning that when I was 19, 20, I had seven employees under me, made a lot of mistakes.
5 MINS LATER
Can UPS Still Deliver?
23:19
23:30
A
23:10Aaron WolpoffHOST
Again, S-Q-U-A-R-E.com/go/wefixedit and set up your business the way it works for you.

Noel MassieGUEST
I just had dinner yesterday, this is Thurs- Tuesday, with the pr- new, the new president.

Noel MassieGUEST
And he, uh, wh- when I was the vice president of US delivery operations, he worked in Houston, and he was a mid-level manager in Houston.