And then what was your next steps after that?

So I assisted in a salon all through beauty school as well.

My title was Shampoo Chick and it was a six chair salon.

Everyone was booked and busy.

And of course, again, it was 1987.

So, you know, we weren't automated there.

You know, we had a paper book and we took checks and cash and whatever.

that's such a good question

Um, where's the line between showing compassion but still holding people accountable for their, you know, actions? And, and secondly, should you deal with it in the moment or should you, you know, like, "This person's a bit, like, in a bad way today or this week, I'm gonna talk to them next week." Should you put it off or should you deal with it in the moment? 'Cause in the moment it might just go worse, yeah?

Yeah.

So you can have immense compassion and also hold people accountable.

Look, the most loving thing we can do is practice healthy boundaries, have clear communication, hold ourselves accountable, hold others accountable, all of those things.

Both can be true at the same time, and that's the most effective way to lead because nothing is just, nothing is black and white.

It just isn't, you know? Now, in terms of should I handle it in the moment, that's such a great question, Anthony, because I have this thing I, I, I share with my clients, pause, process, proceed.

Pause, process, proceed.

Mm