of people's experience.

Yeah, and then the other thing we do is that as a consumer rights organisation, obviously everything that we do, we've come from the starting point of a perspective of rights-based thinking.

So we take the starting point that every consumer has a right to access affordable energy services that fully meet their needs.

And we think about when we're trying to solve problems, we start from consumer experience first, as you said.

So we really want to first understand what is the consumer's or the person's experience in their own life, in their own home, and then look at how we might solve those challenges and what tools there are, either in policy regulation or beyond, that can help to solve those problems.

And we sort of frame that around the energy consumer journey.

So that's kind of the thinking that we bring to help organize the process from that consumer-centered approach.

Two, three, like your favorites.