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Nikki Harper

Sep 15, 2026

11:47
So, I do think, like, how do we solve, like, how do we work through that? Because that does feel like the hard part.
11:56
You know what's interesting? It is about upscaling, but I think what we fail to realize is, to your point, not everyone is going to upscale exactly how you're going to do it.
12:06
Actually, a couple of years ago, when we first started our AI journey at Mayo Clinic, when you think about where we started, we were honestly doing almost like mandated solutions.
12:16
because we were so excited that we were going to do some automation and AI.
12:19
So we do little pieces of the process.
12:22
But looking back, it was probably the best way to do good because you weren't taking all of Nikki Harper's job.
12:27
You were taking like pieces one, 16, 23, right? And so I slowly over time got used to it.

8 MINS LATER

20:46
But it feels very difficult to, like...

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