Nik Sathe
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Jun 10, 2026
Agentic Commerce - Who's side is agent on? EP 60 - with Nik Sathe - Blackhawk Network (BHN)
3:59
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3:56FilipHOST
So how is this standard evolving, and where is it going?

Nik SatheGUEST
Yeah, look, I, I think that there's, uh, uh, we're in the experimentation phase of this, uh, of this journey, right? [chuckles] Um, as consumers start to adopt these, these chatbots in, uh, in droves, you've seen some numbers, like 27% of, uh, of all search is now happening inside of chatbots.

Nik SatheGUEST
Of course, Google was, uh, considered to be the, the, uh, uh, impacted negatively from this, but they've made a really great pivot, and, uh, and now they are part of that 27% in, in, in large part.

Nik SatheGUEST
But if that's why consumers are spending their time, I think we have to figure out a way to, to do it.

Nik SatheGUEST
You know, if I-- if it's a commodity thing, I don't want to, you know, go browse 20 websites to do comparison shopping.
17 MINS LATER
F
21:30FilipHOST
And, um, now when we go back to the agentic transactions, like if there is like no human reading a review, no one is clicking through those product pages, what signals should agents actually use to prioritize or recommend things? Or, well, you mentioned that in MCP we have a discoverability layer, but should the actual discovery evolve as well?