
Nick Westergaard
Nick Westergaard: Chief Brand Strategist at Brand Driven Digital, host of the On Brand podcast, and author of Get Scrappy and Brand Now; teaches at the University of Iowa.
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Jul 14, 2026
Stop Chasing Wow And Start Eating Your CX Vegetables with Nick Westergaard (CX Pulse Check)
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Jeannie WaltersHOST
So I'm curious, what did you see in this, and, and what did you take away from this article?

Nick WestergaardGUEST
Well, I, I love what you said about consistency there too, because I think when we're talking, when we see, uh, what, what so often gets the headlines, that's why I think this article is so great, is i- it's, it's the, it's the big, colossal, I can't believe they did that.

Nick WestergaardGUEST
I'm, uh, watching, uh, the final season of The Bear right now, and every now-
8 MINS LATER

Nick WestergaardGUEST
And with more screens, more information coming at us all the time, we are overwhelmed, and that's why I think in addition to the science, it also makes me think, I, I think it's Siegel and Gale that has their Simplicity Index, and frequently talks about the value of brands that can simplify things for customers.