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Nick Thompson

Oct 10, 2026

8:55
I hang up.
8:55
And so what should somebody expect, process from the first minute they call Next Level through to the completion of the job? How does that all work? Yeah, so, um, so they call, they set up an appointment.
9:07
You'll have, uh, one of three guys show up, either myself, Tom, or Spencer.
9:13
Um, all of us, the expectation that me and Katie have of our sales guys, plus ourselves, right, g- walking in, is customer service based, educational.
9:24
You wanna, you wanna educate the customer.
9:26
You want, you wanna tell them what they need, or you need to do this and you do that.
9:29
You listen to them, you listen to what their, their pain points are, and then their, their wants, their needs, and you tailor the estimate based on that.
11:09
Yeah.

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