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Neva Hadass
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APPEARANCES
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Sep 9, 2026
Consumer Talk: Refill retail stations gaining popularity
16:38
21:44

Wendy KnowlerGUEST
Embracing it more and I suppose it becoming the new normal for them after decades of not having access to that kind of grocery shopping at all.
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16:49Neva HadassGUEST
Yeah, I mean, I don't know, like I was listening to you guys earlier and I don't know if a lot of people have ever had that experience of the nostalgia or of going and buying something from a, you know, a grocery store, a small grocery store like that where they would scoop in and wait for you and you buy it like that.
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17:08Neva HadassGUEST
But yeah, I think there's definitely that experience of people understanding very quickly that this is an affordable way to purchase that is very, very cash flow friendly.
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17:20Neva HadassGUEST
right so and then the second one is just the cash flow if i can just afford to buy for 10 rand and kind of you know get the basics today i can always come back tomorrow and spend another 10 rand and we actually see that with a lot of consumers that they come back regularly like multiple times a week to top up or purchase different products from the dispensers.

Pippa HudsonHOST
Have you ever had any problems with people bringing inappropriate packaging that's resulted in a deterioration of the product or an inability to get it home safely or anything like that? How do you manage that issue?