
Natalie Pang
Researcher
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Sep 16, 2026
Do racist comments online really reflect what Singaporeans think?
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Natalie PangGUEST
Singapore is an example of a very highly connected, very advanced digital society where you have actually almost every single person having access to not just more than one device, but more than one platform.

Natalie PangGUEST
But at the same time, even with this very highly connected sort of access to global platforms, we also have actually in a way relatively very localised information environment.

Natalie PangGUEST
In other words, when there's an issue that comes up, it can get very quickly viral sometimes.

Natalie PangGUEST
And also the other issue is also the fact that even if there are bills, there are actually people who call it out online, there are also other platforms that people can get into, such as encrypted platforms where they can actually continue to chatter.

Natalie PangGUEST
So in other words, yeah, we have a whole society of people who don't just have, I guess, access to what they can see unfolding on the world stage, which can sometimes frame the way and influence the way they look at different issues.

Natalie PangGUEST
But they also have access to actually very different platforms where they can take some of these conversations.
Are we headed towards separate internets? #SGToday
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Natalie PangGUEST
to? I guess I take the position where I am compassionate enough I feel for parents, right? I think for parents, for many parents, they are increasingly aware of the harmful content that their children might be exposed to.

Natalie PangGUEST
And it's not just content, right? There's also increasingly cases where teenagers especially are being targeted by malicious actors using various platforms and games, messaging services.

Natalie PangGUEST
So I think for parents, they are... increasingly aware that there are things going on online and also increasingly aware that things are happening so quickly that they have trouble keeping up.

Natalie PangGUEST
So I think for many parents and caregivers, there are sort of logical responses.

Natalie PangGUEST
What can be done? Should we make platforms be more responsible? Should governments regulate more, legislate more? And I think that's sort of my sense of what's happening now.
D
10:33Daniel MartinHOST
How are the platforms going to establish this? And is that also risky and dangerous? Because what's going to prevent somebody from pretending to be part of this age group and infiltrating in a way? It's got to be rather robust.

Natalie PangGUEST
Yeah, so I think that is one sort of issue with age assurance that malicious actors can potentially sort of pass off the identity, right? I think another big issue is actually really the privacy, personal data of children, right? And how our platforms work.
MDDI - IPS Forum: Panel 2 - How Can We Foster Child-Safe Digital Environments on Social Media?
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3:25Carol SoonMODERATOR
So without further delay, I'll hand the time over to Natalie, who will share with us her insights on child safety around the world.

Natalie PangGUEST
Um, morning Minister, morning MOS, and distinguished guests and, uh, students as well.

Natalie PangGUEST
Uh, basically, uh, the thing I like to actually do in this time, right, is to set the context in terms from research that's been going on, uh, globally, right, about, uh, children and social media.

Natalie PangGUEST
So, uh, yeah, that's the focus of my sharing here, right? What does current research tell us about children's use of social media? Uh, before I start, I just want to say generally, right, uh, research on social media and children in particular has been actually, uh, quite, um, difficult, right, challenging, uh, globally, but also especially in Asia and Singapore.

Natalie PangGUEST
And this has to do with a few iss- reasons, right? Uh, I think of course the first is actually research ethics guidelines, uh, make actually researching or researching children, uh, very challenging.
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56:17Carol SoonMODERATOR
Social media addiction and while addressing regulation paradox.
AI & Me: AI and the future of research
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Natalie PangGUEST
I think with traditional keyword search, right, what we have always sort of been working with, and I guess struggling with, is that the burden is often on the user to guess the right keywords, right? Then if you come up with the right keywords, the search engine then match your keywords against sort of an index, right, and then it churns out relevant information.

Natalie PangGUEST
Now, with AI, what we are seeing is really a fundamental shift of this process, where instead of trying to hope that the user can come up with the right keywords-
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Natalie PangGUEST
And this is where responsible use of AI comes in, right? I think responsible use is not to say, "Don't use at all," right? It is about getting students to understand how they can use in a way that is productive, but also doesn't replace what they're supposed to learn and what they're supposed to do.

Natalie PangGUEST
And of course, yeah, there are some fundamental principles, as I said, right, that, uh, the university makes very clear.
The Big Question: Is venting on social media helpful or harmful?
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Natalie PangGUEST
I mean, we should also remember when the internet started, right? It started with the aim to create this sort of democratized access to information.

Natalie PangGUEST
And then we also see that, I mean, obviously, it went beyond just providing information and having access to information.

Natalie PangGUEST
People started using it for good, right? Advocating certain causes, raising awareness, about issues that we otherwise would not know about, right? And that is very powerful in its own right.

Natalie PangGUEST
But of course, I think what we are also seeing is that as access to the internet and social media platforms become more and more ubiquitous, right? It becomes so easy to post something.

Natalie PangGUEST
We also begin to see this diffusion of that platform into our personal everyday communications.
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