Narlyn Lopes
Vice President of Operations at CenterWell Pharmacy (a Humana company), a specialty pharmacy leader and guest on the NASP Specialty Pharmacy Podcast.
2
APPEARANCES
2
PODCASTS
Sep 7, 2026
Sheila ArquetteHOST
Narlene, what is driving those changes and how are they reshaping expectations for what a hub should deliver?
Narlyn LopesGUEST
So I definitely think there's several industry trends that are converging at the same time.
Narlyn LopesGUEST
Consumers like us are accustomed to personalized digital experience in nearly every aspect of our lives.
Narlyn LopesGUEST
And they increasingly expect healthcare to offer the same convenience and transparency and honestly ease of access.
Narlyn LopesGUEST
For example, as we know, all of us can check the status of a package, schedule an appointment with just a few clicks.
10 MINS LATER
Sheila ArquetteHOST
So, Narlene, looking ahead three to five years, what do you think will differentiate the most successful hub models?
Sheila ArquetteHOST
Narlene, what is driving those changes and how are they reshaping expectations for what a hub should deliver?
Narlyn LopesGUEST
So I definitely think there's several industry trends that are converging at the same time.
Narlyn LopesGUEST
Consumers like us are accustomed to personalized digital experience in nearly every aspect of our lives.
Narlyn LopesGUEST
And they increasingly expect healthcare to offer the same convenience and transparency and honestly ease of access.
Narlyn LopesGUEST
For example, as we know, all of us can check the status of a package, schedule an appointment with just a few clicks.
10 MINS LATER
Sheila ArquetteHOST
So, Narlene, looking ahead three to five years, what do you think will differentiate the most successful hub models?