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Naquan Banks

Aug 17, 2026

3:55
So when companies delay or underestimate this issue, what tends to break first or quietly go wrong behind the scenes?
4:04
I can go in so many directions with that question, but I'm going to single in on something that is, I'm seeing it far more often today.
4:11
And I'm actually surprised that I see it as often as I see it today, because it's always been a challenge.
4:16
But I do think, again, going into that multi-state, you know, and I see a lot of companies really starting to get into that multi-state solution, you know, area where they're searching for solutions that can accommodate a multi-state you know, tax compliance scenario, what we see quite often that customers just don't have a defense mechanism for, like put tax cap aside because that's complicated too, but that's kind of table stakes in the industry.
4:44
Exemption certificate management is something that I see has popped up quite often where it's still a question mark, whereas Why do I need it? What does it do for me? And the interesting thing about Acumatica customers specifically, because they skew heavier in manufacturing and distribution and construction, et cetera, is that it's usually a B2B type of model.
5:07
And that's where tax exempt status starts to become prevalent, right? And if you don't have a strategy around this, I mean, I've had customers saying, you know, I don't know where I have my documents stored.
5:19
That's not good.

5 MINS LATER

10:48
So if an Acumatica customer is evaluating solutions in this area, what's one thing they should really think through regardless of the vendor or solutions that are out there for Acumatica?

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