
Millie Comstock
Digital Strategy Leader, AI & GenAI at Hitachi Energy, driving AI-powered solutions to modernize and optimize grid operations for utilities.
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Aug 5, 2026
AI in Action: How Utilities Are Modernizing Grid Operations
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8:19
So Millie, could you give me specific examples of how AI impacts these utility workers and end users?

Milli ComstockGUEST
Yes, I can definitely give you a few examples where AI is relevant, depending upon where you are in the entire energy value chain.

Milli ComstockGUEST
Let's take an example of an asset manager who's responsible for the overall operation and maintenance of a substation, which includes anywhere from your transformer, your switch gears, circuit breakers, right? So with the AI-powered predictive tools, the asset manager can get an early warning sign of a potential failure to an equipment that reduces a disruption, any downtime that is not anticipated, and the impact to the overall users is you have the lights on all the time.

Milli ComstockGUEST
Another good example may be as you are driving home on your freeway, you look to the right and left, you'll see high voltage transmission towers.

Milli ComstockGUEST
Traditionally, it's a huge production where the trained engineers go with the truck roll.

Milli ComstockGUEST
They climb up the transmission tower and manually probe to see what are risks to failure conditions.

Milli ComstockGUEST
Now take that with the scenario where drones are being flown around the transmission towers, and these drones are capturing images from different angles, and these images are being processed through pre-trained machine learning models, which gives you, again, the risk to failure conditions.
10:36
Have you got a couple of real world AI case studies in your portfolio and any lessons learned that you could share?
