two is part of the answer.

Yep.

And I think we saw that a bunch, but it really does take a strategy.

We always like to say, let's start with business goals and work backwards of how the tool can help you get there.

If that wasn't done, then you're launching tools with no real plan.

And that leads to a whole host of other issues.

But the biggest one, I think, when we're talking about humans is, well, what's my place in it? You gave me a tool, but what do I do as a person? What value do I add in the context of this new tool? Because this new tool is supposed to be able to do a lot of great things, maybe even some of my tasks, maybe even my job, but where do I fit and where does the tool fit? And I think that's where leadership needs to go.

What is one thing we should do before we touch a single tool?

two is part of the answer.

Yep.

And I think we saw that a bunch, but it really does take a strategy.

We always like to say, let's start with business goals and work backwards of how the tool can help you get there.

If that wasn't done, then you're launching tools with no real plan.

And that leads to a whole host of other issues.

But the biggest one, I think, when we're talking about humans is, well, what's my place in it? You gave me a tool, but what do I do as a person? What value do I add in the context of this new tool? Because this new tool is supposed to be able to do a lot of great things, maybe even some of my tasks, maybe even my job, but where do I fit and where does the tool fit? And I think that's where leadership needs to go.

What is one thing we should do before we touch a single tool?