When did you realize, you know, I think we might have a problem here?

Well, when my first daughter entered school, so after a few weeks, I realized that, wow, this is like a second job.

I have to read emails that enter at different times of the day, of the week.

I have to open attachments, make sure that I understand, see if I need to give feedback, do a follow-up.

So after a couple of years, when my second child entered school, that was even bigger.

So Last summer, I said, okay, I'll just collect every email that I receive, put that in a folder, and do some metrics at the end of the year.

So that way, I can share and show everyone, including the school and some of the service clients, how many emails and how much information they need.

You found that nearly three out of five emails required some kind of action, but in most cases, the subject line was a little vague, no?