
Michel Falcon
Founder & CEO of Brasa Peruvian Kitchen (Toronto fast-casual restaurant group), author, and keynote speaker on people-first culture.
3
APPEARANCES
3
PODCASTS
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Sep 29, 2026
People First, Tech Second—How Michel Falcon Is Scaling Brasa Peruvian Kitchen Without Losing Its Soul
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11:31speaker_2ADVERTISER
Again, that's OvationUp.com forward slash S-H-A-W-N.

Michel FalconGUEST
Yeah, my team distilled a few vendors and I believe one of them was Lunchbox.

Michel FalconGUEST
And with Incentivio, A friend of mine named George, who owns about 20 to 30 restaurants here in New York, one of them more recently that he's growing, the Euro Project, a Greek brand, uses them and spoke highly of them.

Michel FalconGUEST
Now, truth be told, if I was like, well, if it's good enough for peer review and their rigor and their process at their scale, let's see if it likely kind of passes a bit of a checklist there for me.
6 MINS LATER
The 17% Rule: How to Fix Employee Turnover in Restaurants. Convo with Michel Falcon
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0:52James TiceHOST
How do you face that? And like, what is that kind of unique model that you feel like you can bring with that experience of leadership and really developing humans within your business?

Michel FalconGUEST
And this answer is multifaceted, right? in being able to solve for that the restaurant a non-traditional environment so non-traditional environments airports stadiums and such it's a different it's the same customer but a different expectation if you think of the airport customer and studying their behaviors they likely behave much differently than they would in a traditional environment stress stress can be high maybe that Those parents have their three kids and managing them through an airport can be stressful.
18 MINS LATER
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19:44James TiceHOST
Like, Bringing that radical honesty that you guys clearly have and that ability for people to grow within the culture, do you find it's easier to hire because people see that and say, hey, I want to be involved in that? Or is it still kind of like you're dealing with kind of a mass pile and then having to filter through it?
Michel Falcon: From Family Table to Franchise
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Michel FalconGUEST
My mom and my wife, who, who you know, Sophia, have said in-- at different times, "You can handle a lot of pain." And what I-- they mean by that is just doing a lot at one time, even when it feels like you're fighting a war on 13 fronts, and that's what it feels like.

Michel FalconGUEST
Uh, as much as I'm like, "Oh my goodness," my life as a consultant, speaker, and author was so simple.

Michel FalconGUEST
Uh, not to discredit those professions at all, but, you know, the restaurant industry has a reputation for being difficult.

Michel FalconGUEST
But, uh, truly, how it came to me, I was-- I shared a moment ago, I was looking for something different.
32 MINS LATER

Imrun TexeiraHOST
We can't afford to pay people that much more than minimum wage and still turn a profit." Is there something you can say to challenge that notion?
