There's more like you had handlers that take you from one to the other to the other, so you have to get that

pacing.

There's often a lot of different events throughout the city, so it's no shortage of things going on.

But to your question on how are we leveraging AI, how are we doing things with agents, I'll give you a few examples.

When we look at a renewal, when a renewal manager picks up a renewal and says, okay, this customer is coming out for renewal, they often would go through a pretty extensive process to say, okay, what contracts do they have? What are the terms? What is the pricing? And then start to look even further to say, what other open new business opportunities might there be? What open cases are there? What pass-do invoices? Has this customer had any sort of outages or issues or anything like that that's come up? So they used to spend, depending on the customer and the number of contracts, I mean, that could have taken hours, maybe half a day to compile all of that.

So what we have now is we have a renewals agent that does the forensics.

So a renewals agent can take a renewal opportunity.

What's a piece of advice that you give them or you give yourself at the start of your career?