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Michael Luu
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APPEARANCES
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Sep 15, 2026
Every Drop Counts: The Technology and Trust Behind Water
50:13
M
29:58Michael LuuGUEST
You gotta have the conversation about why are you investing in improving the infrastructure underground, or maybe it's for a tank, or maybe it's for a treatment system, but that conversation has to start very early on.
M
30:11Michael LuuGUEST
You have to set up these community events and really go out there and talk to your constituents and help them understand, we gotta drill two new wells in your area, and we have to do it because the existing wells are over 100 year old.
M
30:24Michael LuuGUEST
So we need to go out there and always be in the forefront of looping our customers in on what it is the utility's doing.
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30:32Michael LuuGUEST
Don't wait until you have to file a rate case or until you have to raise the rates to have that conversation.
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30:42Michael LuuGUEST
It's very important for the utility to look for grant fundings, right? We talk about legal settlement and that it's not always applicable, but on the grant funding side, there are plenty of opportunities out there.
19 MINS LATER

Tim StaffordHOST
But tell me, what's gonna look different in the world of, of, of, of the water industry in 24 months? It doesn't have to be AI, but just in general, what am I gonna see that's gonna look different 24 months from now than I see today?