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Michael Cottone

Michael Cottone

Managing Director of Subaru Motors Finance at JPMorgan Chase; former President/CEO of Volvo Car USA.

Jul 13, 2026

18:40
going into this
18:41
year and the next few years? Really great question.
18:44
Having joined this firm a year ago, It feels longer in a good way, because I've learned so much from the start.
18:53
One of the things that, you know, first of all, coming over, SuperMotor Finance is a extremely well-run organization.
18:59
We've been at the top or near the top of all the J.D. Power customer segments for a long period, for a period of time.
19:06
On top of that, you know, Working very closely with Subaru of America and seeing their relationship with their retailers, how they listen, how they're trying to make sure that they stay on top of things.
19:18
It's been a real blessing on the relationship that you see.
21:16
2027 in terms of broad industry signal?
14:44
What, what, what is waiting in the service department that maybe we're not thinking about in June of '26?
14:49
The service department is your number one lead source.
14:54
Every single day, you have people coming onto your service drive that are, that are coming into the dealership, and usually what happens is they're sent out or directly in a, in a service loaner, or they're sent out, um, into your, in, sitting in your waiting room, waiting for their physical car to come back.
15:09
Yet you've spent all this money on these wonderful showrooms and ha- having all this new car inventory that there's that opportunity to help start engaging the consumer and getting them into the new car, or getting them back into the new car cycle.
15:22
A- and, and for me, the best dealerships...
15:24
I, I, I was on the OEM side.
15:27
I called on dealers for over half of my career.
18:54
Happy birthday.

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