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Michael Chime

Jul 1, 2026

speaker_0NARRATOR
21:58
we're excited about a lot there.
21:59
You know, I thought about the journey with Axon for a really long time before we did it.
22:04
And so I'll give you the why I thought it was a really good thing.
22:07
And look, like, I've never had another job.
22:09
I've spent my entire career in 911.
22:12
I love the company so much.
22:13
And again, it's all I've ever done.

7 MINS LATER

29:09
Looking ahead, how do you envision Prepares technology evolving within Axon's broader platform, and what new capabilities or integrations are you most excited about delivering to agencies?
22:39
(laughs)
22:39
...
22:39
I, I, I, I think about it as we, we sit atop this entire call flow, um, and I'll zoom out and say, like, our mission is that every emergency gets the best possible response, so we ask ourselves the counter question, "What keeps us from best possible?" And then we try to apply technology to do that better and faster.
22:56
So the first thing, and this is a, like, very clear, uh, application of AI that we think makes a lot of sense, is, um, before we even think about handling that call, we should ask ourselves the question, "What resource should handle that call?" Um, so roughly 60%, it changes in certain areas, of the 240 million calls are non-emergent.
23:17
Noise complaints, parking tic- tickets, et cetera.
23:20
We have now recently launched an AI agent that can handle those calls via voice end-to-end all the way from your b- dedicated 10-digit line or we can, eh, take on an entire 311 number where our agent answers that call, handles the request in a low latent and, um, hopefully empathetic (laughs) and thoughtful way, um, all the way through the solutioning of that, whether that means entering it into their systems, filing a police report, um, and then it'll send a message to the, uh, citizen in that scenario telling them what happens and where to follow up and track.
23:57
So all the way from answering to solutioning that request end-to-end.

13 MINS LATER

36:48
What is the investor pitch? The big question that I would have if I were an investor is, how much money can you get in revenue from these underfunded local government call centers? So like, what is, what's the pitch in terms of shareholder value? Like, how valuable can a company like this actually be, this company that primarily works for local, under-resourced governments?

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