
Michael Caplan
Chief Operating Officer at Lowenstein Sandler LLP with 25+ years in legal operations, financial services, and consulting.
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Jun 2, 2026
Michael Caplan | How a Client-Facing COO is Changing the Business of Law
2:51
2:59
3:15
11:36

Elise HoltzmanHOST
So how did those experiences shape your vision for what a COO can actually do at a law firm?

Michael CaplanGUEST
You know, it, it really goes back to when I was the corporate chief operating officer of the legal departments at Goldman Sachs and Marsh & McLennan, and I worked very closely with many law firms.

Michael CaplanGUEST
I saw the relationships, all the data around law firm management on the matters on the corporate side.
8 MINS LATER

Elise HoltzmanHOST
So talk to me a little bit about how you and your team help lawyers understand how to have different conversations with their clients or how to understand what the right clients are to be bringing into the firm.