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Michael Caplan

Michael Caplan

Chief Operating Officer at Lowenstein Sandler LLP with 25+ years in legal operations, financial services, and consulting.

Jun 2, 2026

2:51
So how did those experiences shape your vision for what a COO can actually do at a law firm?
2:59
You know, it, it really goes back to when I was the corporate chief operating officer of the legal departments at Goldman Sachs and Marsh & McLennan, and I worked very closely with many law firms.
3:09
You know, I managed all the outside counsel relationships.
3:11
I wrote outside counsel billing guidelines.
3:13
I implemented electronic billing.
3:14
I saw all the rates.
3:15
I saw the relationships, all the data around law firm management on the matters on the corporate side.

8 MINS LATER

11:36
So talk to me a little bit about how you and your team help lawyers understand how to have different conversations with their clients or how to understand what the right clients are to be bringing into the firm.

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