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Melissa Sutherland

Sep 19, 2026

20:42
So how does the explainability in your tool and how are you looking at your tool really empower maintainers and other decision makers without robbing them of the experience they need so they can do that root cause analysis and know that whatever they're seeing makes sense?
20:57
I think it's twofold.
20:58
They are the experts, and part of the art is how you interrogate the data in a way that it drives those operational que- answers those operational questions and puts it in context of mission.
21:10
When you look at persona-driven functionality, that's really what they're asking for.
21:14
They want the AI to do the grunt work behind the manual portions of their mission that are arduous and take a long time.
21:22
But they are the expert.
21:24
They still need to come in and validate that data.
24:59
Mm-hmm.

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