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Melissa Ortiz

May 19, 2026

25:56
Mm-hmm.
25:56
It was anything but that during that time.
25:59
Um, this all presents for our regulated staff and, you know, caregivers.
26:05
It can help decrease escalation, and there comes the safety aspect of it.
26:12
So also, we developed a lot of positive relationships during COVID because when we actually had an opportunity to see someone, we made the most of it, right? We connected during that time.
26:23
When someone feels supported, understood, respected, it can improve, it does improve self-esteem and overall emotional wellbeing.
26:33
So we could all promote positive mental health through consistency, respectful tone, offering choices, can never have too many choices.
26:44
Mm-hmm.

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