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Melissa Hansel

Melissa Hansel

Chief Operating Officer and Strategic Advisor at Outlook Advisory Group; legal operations executive specializing in law firm scaling and management.

Jul 24, 2026

22:37
So how do you get them from the one stage? Because you probably know some people that are like this from that stage to the next place.
22:44
Yeah, this is very common.
22:47
And it does happen a lot.
22:51
And that's the piece where, you know, you can't force someone to change, but it's all ultimately mindset.
23:00
Now, with that being said, attorneys are by nature, and I've heard a study on this, highly skeptical people, you know.
23:08
And so with that in mind, there is...
23:12
A level of showing them that it can be done differently.

8 MINS LATER

31:17
And then maybe you fly in for a meeting and go through this consultation period where you're analyzing how could how can they best address their need? Is that how that works?

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