Is there anything I can help you with?" [outro jingle]

[outro jingle]David Kestenbaum is the senior editor of our show.

Act three, not throwing away my shot.

Okay, so today's program is about people who feel like I know what you need, and there is a subject where medical professionals feel like they definitely know what we all need, and that subject is measles.

Thanks to the measles vaccine, measles was eliminated from this country over two decades ago.

Now, of course, it's back, ripping through communities in America.

Measles is one of the most contagious diseases in the world, more contagious than COVID, more contagious than the flu, Ebola, so many other things.

They didn't get into the politics of vaccines.

Like, is there some, uh, skill or ability in particular that pops off the screen for you?

Yeah, we really see a, a change in our students when they start asking questions more instead of defending.

So instead of, um, you know, "Hey, I think you did a bad job when you did XYZ," instead of saying, "Well, no, let me tell you all of the things that I, that I did and why I think I did a great job," right, we see that transition to where they say, "Well, that's interesting.

Tell me what you think I didn't do well," or, "Tell me ways that you think that I can improve," or, "What would have made that a better experience for you?" Right? And, and I think that's also tied to staying regulated when someone escalates emotionally, because somebody, you know, kind of attacking you, that can be an emotional response.

What's your take on, like, how professional preparation could change? You know, if, if realistic conversation rehearsal became widely accessible, Meghan, what, you know, sort of like s- kind of a vision question, how would, how would professional prep change in that scenario?

Well, I think people, a- and all people, not just, like, highly trained professionals, would go into hard conversations with more confidence.

Um, I think they would have faster skill development as well, right? Rather than repeatedly doing the same thing over and over again, like escalating, like in that scenario that we just used, like, "Okay, but let me tell you why I'm perfect and all of the perfect things that I did," um, I think you would learn that a lot sooner.

And so it would, the vision, I think, would be kind of a world where no professional has to walk into a high-stakes conversation cold.

NPS PSAR coordinator, Meghan Smith, on the Grand Canyon Hiker Dude show, powered by Hyken.

I hope that my team and I never have to endure the loss of a child visitor on the trails here at Grand Canyon.

Tom has done a wonderful job in his tenure here, and we miss him dearly, in educating the staff and leaving behind a legacy and a structure in place to help educate other staff members that, that come even after me.

And so it has been kind of a mission of mine.

Particularly this year, we're seeing a lot of young children in the inner canyon.

We're seeing a lot of celebration on the internet and algorithms picking up chil- children participating in difficult recreation in places like Yosemite and Grand Canyon and celebrating that.

And I, I really would like to take the opportunity to caution parents.

Uh, what's your message to, to folks like that?

And sex.

Yeah, intimacy with us, um, in the beginning we had agreed that it would only be the three of us if we were gonna be intimate, um, just until everyone kinda got comfortable.

Especially, like, you know, Alana had never shared a partner before, and they were in a committed relationship.

They say this is harder than any monogamous relationship they've been in, but to them it's worth it.

I think a lot of people, uh, sexualize polyamory and think that we're just, like, getting it on all the time and that's all we do, but, like, we are pretty normal people.

We're just normal everyday people who just happened to fall in love with two others rather than one.

How does a first-timer, a first-time buyer, know which one fits their facility?

That's a great question.

If you can staff, and if you can staff by size, revenue... um actual office space for somebody to go to i think that's always better so a person in the office nine times out of ten it's going to give you the bang for your buck it's usually better especially if you're in lisa if you're buying a fairly full stable property you probably don't need somebody sitting there unless there's heavy maintenance or it's in an area that would attract crime or things like that right so you might need the person there for security I, the industry kind of swung from like, live on top apartments to like, now we can just be in the office.

Then to like, why do we need people at all? And then they were like, oh, right.

We kind of do need people, right? So it's kind of come back a little bit to, it's still a people business.

I've been at stores and I've seen people walk up, read the sign, pull the door and walk away.

So we did an analysis of our portfolios.

Yeah.

Do you feel today that you f- you still need to explain the true value of disability and inclusion? If yes, how do you get the buy-in from leaders that might not understand it?

Yeah.

I love this question, and anyone that, that I've ever interviewed for Amazon for a role related to this has heard this from me.

Not to say anything negative or even neutral about any previous company, what I will say is true about Amazon, though, is that this is not a place where I feel like I need to defend the why.

You mentioned customer obsession.

That's one of our leadership principles.

We have many others, and so many of them, probably all of them if I really, like, took time to go through them, map back to the business case for disability.

Yeah

Paul Smith was working in a cash and carry.

The first of April was when he started showing signs of COVID and at first, we just, we didn't know whether he was just overexerting himself because he was waking up at 4:00 and he was going to work at 5:00 and then not finishing till, like, 8:00 at night because he was an essential worker.

It just seemed like it- it was one thing after another.

He just steadily got worse and then he went into hospital on the 3rd and within a day or two, he was on a ventilator.

He was so fit and healthy and when he did get a cold, it was not like he had it.

It was destroying people like my dad ended up having.... two blood transfusions a day because his blood was just clotting.

And then he ended up having dialysis twice a day 'cause his kidneys were-

Fail.

home."Paul Smith was working in a cash and carry.

The first of April was when he started showing signs of COVID.

Um, at first we just, we didn't know whether he was just over exerting himself because he was waking up at 4:00 and he was going to work at 5:00, and then not finishing till like 8:00 at night because he was an essential worker.

It just seemed like it, it was one thing after another.

He just steadily got worse.

And then he went into hospital on the 3rd and within a day or two he was on a ventilator.

He was so fit and healthy and when he did get a cold it was not like he had it.

Fail-