How do you see that transformation for the human contact center agents?

I mean, there's pieces of it we've seen and there's pieces of it we haven't seen yet.

You know, call summarization.

If there's one thing every contact center should be doing now, it's call summarization.

It's so simple.

It's safe.

If it hallucinates, it's probably still better than an agent who's doing this waiting to get on the next call and is trying to get it done as fast as humanly possible.

If you could give the audience honest advice that no vendor puts on the slide, what would that be?