
Maureen Norman
Founder and President of Stake Media Group, a Toronto-based email publishing and audience development consultancy focused on the longevity economy (55+ demographic).
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Aug 26, 2026
#109 - How Senior Living Brands Earn Inbox Trust with Maureen Norman
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18:35Jerry VinciHOST
Do you think you think it's the messaging that broad kind of like 55 plus label that that makes it harder for people to see this as a reality for them?

Maureen NormanGUEST
And so start with understanding that most people aren't moving into a place you're going to build.

Maureen NormanGUEST
But saying I want to age in place, we have to ask what place? Because really, that's two sides of the same coin, because likely that's somebody saying, I don't want to be in setting A, B, or C that I saw my loved one in.

Maureen NormanGUEST
But to say I want to age in place, we need to understand more about what people mean by that, what they expect out of that experience.

Maureen NormanGUEST
And are we building that thing? And if that thing is right here in my own home, then that's a completely different conversation.
19 MINS LATER
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38:28Jerry VinciHOST
Has that changed? Is there something that you think senior living teams underestimate about sending emails at scale today versus in the past?